Managing performanceProviding feedback & coachingSetting clear expectations
Challenge, coach, confront
Challenge, coach, confront
Key Takeaways:
Holding your team accountable is the foundation of creating a high-performance culture.
Challenge
Challenging people is the process of setting up clearly what the standards are and making sure that people understand how to step up and meet those standards.
It is not always easy or obvious to us as leaders what the right amount of stretch is for our people. Essentially, you're looking for that optimum point between anxiety and boredom. If you don't push people, you don't give them the opportunity to be their best.
Coach
Coach your people in your one on ones to empower them to identify where they currently are and what they need to do to reach what’s expected.
This is where you help them to deliver what you have said what expected of them. It should be a constant conversation. Here you can also provide feedback on how they are doing.
This is where you help them to deliver what you have said what expected of them. It should be a constant conversation. Here you can also provide feedback on how they are doing.
Confront
As leaders, it is our responsibility and role to confront our people when we see they are not meeting expectations!
If we can create a habit of constant coaching, when you need to confront someone it wont be a surprise.
Source
Moore, M. (Host). (2019, October 1). Challenge, Coach, Confront: The leader's basic toolkit [Audio podcast]. Retrieved from https://open.spotify.com/episode/2jwb6Vcy5XxeDn2eSK0Dcv?si=be05f91a82b04240
by
No Bullsh!t Leadership