Providing feedback & coaching
SAID Model: Effective feedback for non-inclusive behaviour
SAID Model: Effective feedback for non-inclusive behaviour
5 minutes
Have you ever been in a situation where you witnessed behaviour that made you feel uncomfortable or uneasy but weren’t sure how to respond? How do you give someone at work feedback about their non-inclusive behaviour?
Introducing the upstander: an individual who takes positive action when they see behaviour that may be harmful to someone else by calling them out contstructively…whether it’s in the moment or taking them aside privately.
Use the SAID model to effectively address non-inclusive behaviour.
1
Situation/Standard
Describe the situation you are referring to.
For example, "During the team meeting today..."
For example, "During the team meeting today..."
2
Action
Focus on the behaviour rather than the person.
Outline the behaviour you have observed. For example, “I felt uncomfortable when you said "That's Jane trying to make it PG and not fun.""
Outline the behaviour you have observed. For example, “I felt uncomfortable when you said "That's Jane trying to make it PG and not fun.""
3
Impact
Describe the impact that their behaviour / actions have had.
"This makes it difficult for her to contribute and may discourage her from speaking up in the future."
"This makes it difficult for her to contribute and may discourage her from speaking up in the future."
4
Do/Develop
What can they build on or do differently for the future.
"In future meetings, please try not to make fun of Jane's preference not to drink alcohol when she suggests to move a team celebration to a lunch time so she can make it. It will help create a more inclusive environment where everyone feels valued."
"In future meetings, please try not to make fun of Jane's preference not to drink alcohol when she suggests to move a team celebration to a lunch time so she can make it. It will help create a more inclusive environment where everyone feels valued."
Be direct, calm and confident using this model to let them know that their behaviour isn’t okay.
Download our digitally fillable/printable PDF for structuring feedback using SAID model
by
Hellomonday