At the very beginning, our primary focus is on creating a welcoming and accessible introduction to our services, ensuring that it’s user-friendly for your employees who may be going through displacement.
01
User-friendly service introduction
We’ve designed our service introduction to be as simple and easy to navigate as possible, so your displaced employees can quickly find their way around. We understand that this transition can be challenging, and we aim to reduce any unnecessary friction in accessing our support.
02
Support at every step
Our ultimate goal is to make the entire process of engaging with our services a seamless experience for your displaced employees. We’re here to provide them with the support they need along the way and ensure they receive prompt responses to any challenges they may encounter.
03
Dedicated participant care team
We’ve established a dedicated Participant Care team. These compassionate individuals are here to assist your employees throughout their journey with us. Whether it’s answering questions, addressing concerns, or offering guidance, our team is always ready to help.
04
Easy booking through online portal
We offer a self-service booking system accessible through our JobAccelerator online portal. Approximately 50% of individuals who find themselves displaced prefer to initiate their program independently through this portal. They can easily sign up for workshops and even select a coach of their choice to work with.
05
Smart matching technology
We’ve incorporated smart matching technology into our platform. This innovative feature recommends suitable coaches to participants based on their individual goals, background, and experience. It ensures that your employees receive personalized and effective support.
06
Personalised onboarding calls
For the remaining employees who may not start through the online portal, our Participant Care team steps in with a personalised onboarding process. They reach out to each individual and take the time to understand the unique needs and preferences of your employees and align them with a coach who can best assist them.
07
Continuous triage support
Our Participant Care team doesn’t stop at onboarding; they continue to provide ongoing support. They act as a bridge between your displaced employees and their coaches, ensuring that everyone is making the most of the support available and maintaining a strong sense of connection throughout the journey.
We are committed to creating a user-friendly, accessible, and supportive environment for your displaced employees. Whether they prefer self-service through our online portal or personalized guidance from our Participant Care team, we’re here to make their transition as smooth as possible.